Shipping Policy

At Calliotel, we are committed to delivering your order safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are processed Monday to Friday, excluding weekends and public holidays.

Shipping Time

• Estimated delivery time is 5–7 business days after your order has been processed.
• Delivery times may vary depending on your location and carrier availability.

Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
• You can use the tracking number to monitor your shipment's progress.

Shipping Charges

• Shipping charges are displayed during checkout before payment is completed.
• From time to time, we may offer free shipping promotions on eligible orders.

Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays due to weather conditions, customs clearance, carrier issues, or peak holiday seasons may occur.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Calliotel is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@calliotel.com
Website: www.calliotel.com